Returns Policy

RETURNS
What’s your return policy? 

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting me at nigel.betts@itchyfeetoverland.com.

Do you offer refunds? 

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me at nigel.betts@itchyfeetoverland.com with photos of wrong/damaged items and we’ll sort that out for you. See Return Policy below.

Can I exchange an item for a different size/colour? 

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let me know at nigel.betts@itchyfeetoverland.com within 7 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund! 

Return Policy 

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on the part of our supplier are covered at their expense.

 

The return address is set by default to the Printful facility where they were manufactured. When they receive a returned shipment, an automated email notification will be sent to us. Unclaimed returns get donated to charity after 4 weeks.

 

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to their facility. The customer will be liable for reshipment costs once you have confirmed an updated address with us. 

Unclaimed - Shipments that go unclaimed are returned to our facility and the customer will be liable for the cost of a reshipment.

 

Note - Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. 

 

Returned by Customer - customers should contact me at nigel.betts@itchyfeetoverland.com before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Those customers residing in Brazil, and regretting a purchase, must contact Printful Customer Service at support@printful.com and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

 

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalised;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore we reserve our right to refuse returns at our sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.